National Lockdown update: We are currently closed until further notice.
When open again, below are changes to our services due to the Covid-19 pandemic.
Changes to our current services:
What to expect when we re-open:
Emails & telephone calls
During lock down our phone lines will be answered but times will vary. Emails will be checked intermittently.
When we open again, our opening times have reduced - Google Maps and our website will always be the most up to date.
Please use the online booking system wherever possible. You can reschedule and cancel as well as book appointments online here.
Product & prescription purchases
Many of you have been in touch wanting to order products and have them posted to you. To order ZO (or SkinCeuticals) products and prescription items you have previously had prescribed within the last 18 months:
Email us at firstname.lastname@example.org with the following information:
- Subject "Product order"
- Full name and date of birth
- Home and delivery address (if different)
- Products and quantities
- A statement that you agree to us charging your card on file for the purchase.
It is important to include all the information we have asked for even if you think that we already have it.
If we do not have the details of the card to be charged on our system, you will need to register and/or sign into our online booking system and add the card to your profile.
If you have not used our online booking system for some time, you may need to re-register as we changed systems last summer.
All items are sent 1st Class Signed For and is charged at £4.99. If you repeatedly miss your delivery or it is rejected and returned to us, you will need to pay the postage again if we have to post it out again.
Please allow up to 5 days for your product to be dispatched - with all that's going on at the moment, things are taking longer than usual! That means it could take up to 7 days for you to receive your order but of course we'll always work hard to get it out to you as quickly as possible.
If you have a treatment course, its expiry date will be extended by the duration of the lockdown.
All memberships have been frozen during lock down - we will contact you to let you know when these will restart.
Opening hours & booking appointments
Our clinic opening hours will be much reduced and vary. These can be found on our Google listings information and website.
Please try to book appointments online here to relieve the pressure on our phone lines. If you cancelling or rescheduling an existing appointment, please remember to sign into your account.
Deposits & cancellations
It is possible that saved card details are not working over the next few weeks due to a change in our technology. Please ensure that you bring your payment card with you. The card terminal will be wiped down with alcohol after every use.
Card details will be taken as usual at the time of booking. However, our cancellation policy will be relaxed for those who are unwell in any way and should NOT attend their appointment. In these circumstances, please let us know that you will not be attending in advance. No shows will be treated as usual with deposit taken or treatment forfeited.
We look forward to seeing you all again soon!