Covid-19

Covid-19 Reopening

We are open for ALL treatments including those that require you to remove your mask. You can book online here. All precautions have been taken to ensure a safe environment. Please DO NOT attend the clinic if you are unwell in any way.

We have a new online booking system and so everyone will need to signup for the first time to receive a new password.

IMPORTANT information to read BEFORE you attend your appointment

 

Below are changes to our services due to the Covid-19 pandemic.

Changes to our services:

Emails & telephone calls
Product & prescription purchases
Delivery time
Treatment courses
Hydrafacial Memberships Opening hours & booking appointments Deposits & cancellations

 

Emails & telephone calls

During lock down our phone lines will be answered but times will vary. Emails will be checked intermittently. 

When we open again, our opening times have reduced - Google Maps and our website will always be the most up to date.

Please use the online booking system wherever possible. You can reschedule and cancel as well as book appointments online here.  

 

Product & prescription purchases

Many of you have been in touch wanting to order products and have them posted to you. To order ZO (or SkinCeuticals) products and prescription items you have previously had prescribed within the last 18 months:

Email us at zo@askinology.com with the following information:

  • Subject "Product order"
  • Full name and date of birth
  • Home and delivery address (if different)
  • Products and quantities
  • A statement that you agree to us charging your card on file for the purchase.

It is important to include all the information we have asked for even if you think that we already have it.

If we do not have the details of the card to be charged on our system, you will need to register and/or sign into our new online booking system and add the card to your profile.

This is a brand new system and EVERYONE will need to sign up again as it will not recognise your previous log in details. PLEASE use the same email that we have saved for you otherwise it will not link to your ASKINOLOGY account details. 

If you have not used our online booking system for some time, you may need to re-register as we changed systems last summer.  

All items are sent 1st Class Signed For and is charged at £4.99. If you repeatedly miss your delivery or it is rejected and returned to us, you will need to pay the postage again if we have to post it out again.

 

Delivery time

Please allow up to 5 days for your product to be dispatched - with all that's going on at the moment, things are taking longer than usual! That means it could take up to 7 days for you to receive your order but of course we'll always work hard to get it out to you as quickly as possible. 

 

Treatment courses

If you have a treatment course, its expiry date will be extended by the duration of the lockdown. 

 

Hydrafacial Memberships

These will no longer be offered.

 

Opening hours & booking appointments

Our clinic opening hours have been reduced a lttle. These can be found on our Google listings information and website.

Please try to book appointments online here to relieve the pressure on our phone lines. If you cancelling or rescheduling an existing appointment, please remember to sign into your account. 

 Dr Askari's clinics are particularly busy so pleae book well in advance or consider seeing Dr Rimi or Nurse Amy - both are fantastic and have trainined and work closely with Dr Askari!

 

Deposits & cancellations

As stated above, you will need to save your card details on our system to book your appointment. We do not see your full card detaisl at any time. No money is taken from your card to book your appointment. 

Our late cancellation and no show policy has been simplified - in these instances, £25 will be taken from your card if a no show or cancelling within 48 hours. If the treatment is part of a course, that treatment will be forfeited.  

 

We look forward to seeing you all again soon!

Team ASKINOLOGY